Cancellation

Customers can cancel their order within 24 hours of placing it, provided the order has not already been shipped or processed. To cancel an order, customers must contact our customer service team via email or phone, providing the order details and reason for cancellation.

Returns

At Pupa Kids and Moms Store, we strive for your satisfaction with every purchase. If you’re not entirely pleased, eligible items can be returned within 5 days from the purchase date. To qualify for a return, the item must be unused, unwashed, and in its original condition, with all tags intact.

Refunds

Upon receiving your return, we’ll inspect the item and process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to appear in your account.

Exchanges

For exchanges, please contact us at info@pupakidsandmoms.com. Exchanges are subject to product availability. We’ll provide instructions on returning the original item and facilitate the exchange process.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining the shipping receipt for your records.

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us immediately at info@pupakidsandmoms.com with details and photos of the issue. We’ll arrange for a replacement or refund promptly.

Return Process

To start a return, please email us at info@pupakidsandmoms.com with your order number and item details. We’ll provide you with further instructions on how to proceed with the return.

Changes to Return Policy

Pupa Kids and Moms Store reserves the right to update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Information

For any inquiries or concerns regarding our Return and Refund Policy, please reach out to us at email: info@pupakidsandmoms.com.